Return & Refund Policy – KWUT SHOP

At KWUT SHOP, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it.

• Be unused and unworn.

• Include all original tags.

• Be returned in its original packaging.

• Be accompanied by a receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: bader.k.alazmi@gmail.com

If your return request is approved, we will provide you with return instructions, including the return shipping address and any additional details required to complete the process.

Please note that items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at bader.k.alazmi@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants).

• Custom-made or personalized products.

• Personal care and hygiene products.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Clearance or sale items.

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original product (once approved) and place a new order for the desired item.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, with all tags attached and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

bader.k.alazmi@gmail.com

Thank you for shopping with KWUT SHOP.